General terms and conditions of sale

These conditions of sale are concluded on the one hand by Tourisme Hospitalet, a Société en Nom Collectif with a capital of 410,000 euros whose registered office is located at route de Narbonne Plage 11100 Narbonne, registered in the Narbonne Trade and Companies Register under number SIREN 382 441 897 hereinafter referred to as "STH" and on the other hand by any natural or legal person wishing to make a purchase via the website of Société Tourisme Hospitalet hereinafter referred to as "the Client".

Purpose of the contract

The purpose of these general terms and conditions of sale is to establish the contractual provisions between Société Tourisme Hospitalet and the Client and the conditions applicable to any purchase made through the e-commerce site boutique.gerard-bertrand.com, for the consumer. The acquisition of a good, product or service through this site implies an unreserved acceptance by the customer of these terms and conditions of sale.

Legal information

Alcohol abuse is dangerous for your health. To be consumed in moderation. 

Ordinance No. 59-107 of 7 January 1959 and Law No. 74-631 of 5 July 1974 prohibit the sale and supply of alcoholic beverages to minors and persons of equivalent age. Consequently, by completing your Order Form, you acknowledge that you have the legal capacity to enter into this contract.

In accordance with the provisions of Law No. 78-17 of 6 January 1978, the www.boutique.gerard-bertrand.com website has been declared to the French National Commission for Information Technology and Civil Liberties. In application of the French Data Protection Act, the information requested is essential to process your order and is intended for the services of STH and SPH Gérard Bertrand.

You have the right to access, modify, delete and rectify your personal data. Through our intermediary, you may receive proposals from other companies. If you do not wish to do so, simply write to us indicating your surnames, first names, address and possibly customer number.

The exercise of this right must be made with :
- By mail to :

IT
Department SOCIETE TOURISME HOSPITALET
château l'hospitalet - route de Narbonne Plage
11100 NARBONNE - France

- By email to dpd@gerard-bertrand.com with proof of your identity.

Data controller: Mr. Gérard Bertrand


STH collects personal data concerning the Purchaser and, where applicable, the recipient of the Order. The purposes, recipients, storage periods and conditions under which STH collects and processes personal data are set out in the site's T&Cs and the site's PRIVACY POLICY, which details all information relating to the processing of personal data as well as the rights of the data subjects in connection with such processing. 
 

Characteristics of the items offered for sale

The items offered are those listed in the catalogue published on the boutique.gerard-bertrand.com website. These items are offered within the limits of available stocks. Each item is accompanied by a description established by boutique-gerard-bertrand.com. The photographs in the catalogue are as accurate as possible but cannot ensure a perfect similarity with the proposed item.

 

Geographical area

The online sale of the items presented on the site is reserved for buyers residing in metropolitan France.


Tariffs

The prices appearing in the catalogue are inclusive of all taxes in euros, taking into account the VAT applicable on the day of the order; any change in the rate may be passed on to the price of the articles. STH reserves the right to modify its prices at any time, it being understood that the price appearing in the catalogue on the day of the order will be the only one applicable to the Customer. The prices indicated do not include order processing fees. The prices are valid only for metropolitan France.

Shipping costs, customs taxes and formalities are the exclusive responsibility of the Customer.

 

Ordering information

The customer places an order on the website https://www.gerard-bertrand.com . To purchase one or more articles, he must follow the following order process:
- Choice of articles and addition to the basket
- Validation of the contents of the basket
- Identification on the Internet site and registration on the identification form on which he will indicate all the requested
details - Choice of payment method and acceptance of the GCS
- Validation of payment

The customer will receive an order confirmation e-mail.

At any time during the ordering process, the customer will be able to view the details of his order as well as its total price and correct any errors, before confirming it to express his acceptance.

STH reserves ownership of the articles until the order has been paid in full, i.e. when the price of the order has been received by the Société Tourisme Hospitalet.

STH reserves the right to cancel or refuse any order from a Client with whom there is a dispute relating to the payment of a previous order or a Client who does not have the capacity to contract. Any order implies acceptance of the prices and descriptions of the items available for sale.

STH undertakes to honour orders received on the website only within the limits of available stocks.


Methods of payment

The payment of the purchases is carried out via one of the following means, at the convenience of the Customer:
- By credit card



Order control In view of the increase in fraud recorded in the context of on-line commerce and in order to secure payments, for any order placed by a client on the site boutique.gerard-bertrand.com, SOCIETE TOURISME HOSPITALET will check the elements of the order before delivery.

As part of this check, SOCIETE TOURISME HOSPITALET reserves the right, taking into account the destination, amount, rarity or even the type of products ordered, to require the client to provide proof of identity and proof of address or a Kbis extract for legal entities.

In the event of express or tacit refusal by the customer to provide the requested proof or in the event of non-compliant proof, the SOCIETE TOURISME HOSPITALET will proceed to cancel the transaction and immediately reimburse the customer's bank account. Tacit refusal is the absence of response from the client within 15 days of the request for proof.


Shipping and delivery times

All orders placed by express and paid for on the STH site before 12 noon from Monday to Friday (excluding weekends and public holidays) will be prepared and dispatched the same day, subject to validation of payment.

Example: An express order placed on Friday before 12:00 pm is prepared on Friday and delivered on Monday. An express order placed on Friday after 12:00 pm is prepared on Monday and delivered on Tuesday. An order placed on Monday after 12:00 noon is prepared on Tuesday and shipped on Wednesday.


STH undertakes to deliver orders placed by the Customer within the agreed delivery times. If the said articles have not been delivered within 7 days from the delivery date provided for when the order was placed, and if this delay is not due to a case of force majeure, the Customer may proceed with the resolution of the sale, by sending a registered letter with acknowledgement of receipt to the following address SOCIETE TOURISME HOSPITALET château l'hospitalet- route de Narbonne Plage
11100 NARBONNE - France. The sums paid by the Customer will then be fully refunded.

The delivery time for French customers is as follows: 2 to 5 working

days The customer has a period of 30 working days from the date of dispatch of the order to notify non-receipt and to request resolution of the sale and reimbursement of the articles. After this period, no resolution of the sale will be accepted.
The customer is required to check the good condition of the items delivered. Any anomaly found (missing item, damaged package, broken item...) must be reported within 3 days, to STH, following receipt.

Circumstances beyond our control
We cannot be held responsible for loss, damage, errors or non-delivery of a shipment once it is established that circumstances beyond our control exist. Circumstances beyond our control" includes, but is not limited to, the following:
- Acts of God or force majeure, including but not limited to: earthquakes, cyclones, storms, floods, wars, road, train and plane accidents, embargoes...
- any defects or particularities linked to the nature of the shipment, even if it was known to us at the time of our acceptance,
- any act, failure or negligence of any third party, for example: the recipient, any interested third party, any customs or other administration employee, the postal services, any carrier or any other third party to whom the shipment is entrusted by our transport service provider, to serve sectors not directly served by itself, even if the sender has not requested or has not been informed of the use of a third party.

Consequential damages

SOCIETE TOURISME HOSPITALET will only be held responsible for the reimbursement of the delivery service under the reservations stated above (Delayed Delivery) and in no case for any indirect damages that the client may invoke. These indirect damages and losses are understood to mean in particular any loss of income, profits, interest or markets and any loss linked to the impossibility of using all or part of the shipment.

Breakage during shipment

If a package arrives at the damaged recipient (breakage of the bottle(s)), the recipient must refuse the package. The carrier will inform STH. Upon receipt of this information, STH undertakes to immediately forward an identical package to the recipient. Under no circumstances will the customer be able to claim a refund for the product and the delivery package.


Withdrawal period: exchange or return

Customers, non-professional natural persons, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to STH for exchange or reimbursement without penalty and without return costs.
The return costs are offered by STH. The Customer will be reimbursed in full as soon as possible and at the latest 14 days after the date on which he exercised his right of withdrawal.

Conditions of exchange and return for refund Ret
urned items must be intact, unopened and in perfect condition. They must be returned in a condition that allows their re-marketing.

The Customer must return them via Colissimo.

If the Customer returns the items by another means of return, and therefore incurs return costs, the Customer may not claim any refund or exchange from STH.

The Customer must keep proof of the deposit of the package with the service provider in charge of the return. In the absence of this proof, no exchange or refund can be made in case of loss of the package.


Responsibility

STH shall not be held liable in the event of non-performance of the contract, in the event of stock shortage or unavailability of the product, force majeure and, in particular, in the event of a total or partial strike, flood, fire or other natural disasters and, more generally, any events that do not allow the order to be properly executed.


Electronic signature

The "OK" associated with the authentication and non-repudiation procedure and the protection of all messages constitutes an electronic signature. This electronic signature has the value, between the parties, of a handwritten signature.

Proof

The computerized records, kept in STH's computer systems under reasonable security conditions, will be considered as proof of communications, orders and payments between the parties.

Amicable settlement of disputes

These general terms and conditions of sale above are governed by French law. In the event of difficulties in the application of these general terms and conditions of sale, we invite you to seek an amicable solution by contacting STH in advance. 

Proof of delivery

We undertake to provide free of charge by telephone the information on the delivery position. You will be able to consult and print a proof of delivery issued by the receiver of your order on our carrier's website: https://www.tnt.com 

 

Shipping & Returns Policy

France

 Number of Bottles

 Mondial Relay

TNT

 1-6

4.7€-8.35€

12€

 6-12

18€

10€

12-18

27€

0

18-24

30€

0

24-30

35€

0

30-36

38€

0€

>36 42€ 0€
From 10 bottles, TNT delivery is free.

 

Europe Zone 1: Austria, Belgium, Germany, Italy, Luxembourg, the Netherlands, Spain, Portugal and the United Kingdom.

 Number of Bottles

 Mondial Relay

FEDEX Express

 1-6

16.15€

30€

 6-12

32€

55€

12-18

48.45€

77€

18-24

64.60€

100€

24-30

80.75€

100€

30-36

96.90€

100€

>36 100€ 100€
From 375€, shipping is free of charge

 

Europe Zone 2: Czech Republic, Hungary, Ireland, Monaco, Slovakia, Latvia, Lithuania and Estonia.

 Number of Bottles

Fedex Express Delivery

 1-6

 30€

 7-12

 55€

13-18

 78€

 19-24

 95€

 >25

 120€

From 375€, shipping is free of charge

 

Shipping and delivery times

All orders placed by express and paid for on the STH site before 12 noon from Monday to Friday (excluding weekends and public holidays) will be prepared and dispatched the same day, subject to validation of payment.

Example: An express order placed on Friday before 12:00 noon, is prepared on Friday and delivered on Monday. An express order placed on Friday after 12:00 noon is prepared on Monday and delivered on Tuesday. An order placed on Monday after 12:00 noon is prepared on Tuesday and shipped on Wednesday.

STH undertakes to deliver orders placed by the Customer within the agreed delivery times. If the said articles have not been delivered within 7 days from the delivery date provided for when the order was placed, and if this delay is not due to a case of force majeure, the Customer may proceed with the resolution of the sale, by sending a registered letter with acknowledgement of receipt to the following address: SOCIETE TOURISME HOSPITALET château l'hospitalet- route de Narbonne Plage
11100 NARBONNE - France. The sums paid by the Customer will then be fully refunded.

The delivery time as an indication for French customers is as follows: 2 to 5 working days.

The delivery time for customers outside of France is as follows: 4 to 8 working days.

The customer has a period of 30 working days from the date of dispatch of the order to report non-receipt and request the resolution of the sale and the refund of the articles. After this period, no resolution of the sale will be accepted.
The customer is required to check the good condition of the items delivered. Any anomaly found (missing item, damaged package, broken item...) must be reported within 3 days, to STH, following receipt.

Circumstances beyond our control
We cannot be held liable for loss, damage, errors or non-delivery of a shipment if circumstances beyond our control are established. Circumstances beyond our control" includes, but is not limited to, the following:
- Acts of God or force majeure, including but not limited to: earthquakes, cyclones, storms, floods, wars, road, train and plane accidents, embargoes...
- any defect or particularity related to the nature of the shipment even if it was known to us at the time of our acceptance,
- any act, failure or negligence of any third party, for example: the recipient, any interested third party, any customs or other administration employee, the postal services, any carrier or other third party to whom the shipment is entrusted by our transport service provider, to serve sectors not directly served by itself, even if the sender has not requested or has not been informed of the use of a third party.

Consequential damages

SOCIETE TOURISME HOSPITALET will only be held responsible for the reimbursement of the delivery service under the reservations stated above (Delayed Delivery) and in no case for any indirect damages that the client may invoke. These indirect damages and losses are understood to mean in particular any loss of income, profits, interest or markets and any loss linked to the impossibility of using all or part of the shipment.

Breakage during the expedition

If a package arrives at the recipient damaged (breakage of the bottle(s)), the recipient must refuse the package. The carrier will inform STH. Upon receipt of this information, STH undertakes to immediately reship an identical package to the recipient. Under no circumstances may the customer demand reimbursement of the product and the delivery charge.

Withdrawal period: exchange or return

Customers, non-professional natural persons, benefit from a withdrawal period of fourteen days from the delivery of their order to return the product to STH for exchange or reimbursement without penalty and without return costs.
The return costs are offered by STH. The Customer will be reimbursed in full as soon as possible and at the latest 14 days after the date on which he exercised his right of withdrawal.

Privacy Policy

I.Purposes of our privacy policy

Confidentiality and security are of the utmost importance to the Gérard Bertrand Group. We place it at your disposal so that you have clear and transparent information on the treatments implemented within the framework of the services offered on our site. We ensure at all times that our technical and organisational measures respect your data protection rights.

To do so, we comply with the regulations in force and in particular with the General Regulations on Data Protection (hereinafter "GDR"), which came into force on 25 May 2018, and which supplements the legislation on the protection of personal data.

Below you will find our policies regarding the management, processing and storage of personal data submitted in connection with our services.

II - Scope of application

      1. What is personal data?

Personal data within the meaning of Article 4(1) of the PGRD concerns any information relating to an identified or identifiable natural person through the combination of several pieces of information (elements of identity, location elements, religious opinions, navigation history, etc.).

You are identified when you provide information such as your first and last name. In the absence of this information, you can be identified when you provide :

    • An identifier (example: nickname, IP address)
    • Your contact details (e.g. e-mail address, telephone number)
    • An identification number (example: contact form number)

     

        1. What is a treatment?

    Processing of personal data is, within the meaning of Article 4(2) of the PGRD, any operation or set of operations which is applied to personal data or sets of personal data, such as :

      • The collection
      • Storage
      • Registration
      • The transmission

      Any action relating to your personal data constitutes processing of such data.

      The controller is, within the meaning of Article 4 of the DPMR, the person who alone or jointly determines the purposes of each processing operation and the means of processing.

          1. How do we collect your consent?

      By registering for our services and/or by filling out a contact form on our site https://www.cote-des-roses.vinBy submitting your personal data to us, you agree and accept that we may collect, process, store and/or use the personal data submitted, in accordance with the rules set out below.

      By giving us your consent, you also retain your rights of access and communication, rectification, portability, as well as the right to erase or "right to forget" your personal data. These rights are detailed in the "the rights you have" section of our privacy policy.

      III Processing of your personal data

          1. Why does the group need to collect your data?

      The main purpose of collecting your personal data is to offer you an adequate, optimal, efficient and legal service. To this end, the data that the Gérard Bertrand Group collects is necessary to enable it to meet the following purposes:

        • Customer Relationship Management and Product Order Management :
          • Carry out operations relating to our commercial relationship, i.e. concerning orders, transport, delivery, payment, invoicing, accounting, customer relationship follow-up such as carrying out satisfaction surveys, managing complaints and after-sales service, etc.

         

          • Management of marketing actions and commercial prospecting :
            • To offer you offers from the Gérard Bertrand group according to your choices;
            • Personalize our site and our offers according to your preferences noted and/or declared including from your personal account and your needs;
            • To personalize our communication to you, in particular by means of informative e-mails, according to your stated preferences, your needs and your choices;
            • Carry out commercial solicitation operations ;
            • Elaborate commercial statistics, analysis and marketing tools (including classification, score, etc.);
            • Organizing contests, lotteries or any promotional operation with the exception of online gambling and games of chance subject to the approval of the online gaming regulatory authority.

           

            • Management of requests to exercise the rights and complaints of visitors of prospects and customers :
              • Manage requests for the exercise of the rights designated below ;
              • Manage possible complaints and/or litigation ;
              • Manage your comments and customer reviews on the website and/or web pages that we publish and host on social networks.

            The Gérard Bertrand Group undertakes that your data will be processed in compliance with the aforementioned purposes and for purposes that are compatible with them.

            According to the principle of minimization of the data collected and enacted by the RGPD, the Gérard Bertrand Group is committed to ensuring that the data collected is adequate, relevant and not excessive in relation to these purposes.

                1. What data is collected by the group?

            When you visit our site and/or when placing your orders, your personal data may be processed. The Gérard Bertrand Group collects various types of personal data about you:

              • The data that you communicate directly to us, in particular your identification data (surname, first name, date of birth) and your contact data (postal address, e-mail address, telephone number);
              • Data relating to the follow-up of your commercial relationship with our group: products ordered, quantity, amount, frequency, delivery and/or invoicing address(es), telephone number, digicode and any other relevant information on the delivery (tracking number, shipment status, etc.), purchase history, return of products, correspondence and/or telephone exchanges with you and our after-sales service, exchanges and customer comments, person in charge of customer relations, etc. ;
              • The data necessary to carry out loyalty, canvassing and promotional actions, to organize and process contests, lotteries and all promotional operations such as the date of participation, the answers given to the contests, the nature of the prizes offered as well as the data relating to your contributions (example: notice on the products contained).

              Generally speaking, when you communicate with the Gérard Bertrand Group in any other way, the communication of your data is voluntary.

              The Gérard Bertrand Group automatically collects certain information about you when you access the website, in particular information about your navigation (see "IV - Cookies").

              The Gérard Bertrand Group undertakes to ensure that this data is obtained and processed fairly, lawfully and transparently.

                  1. Who collects personal data?

              Personal data are collected by the data controller.

              Within the Gérard Bertrand group, it is Gérard Bertrand, Château l'Hospitalet - Route de Narbonne-Plage - 11100 Narbonne - dpd@gerard-bertrand.com

               

                  1. The legal basis for data processing

              The Gérard Bertrand Group collects your personal data for the purposes described in point 1 of this privacy policy. The Gérard Bertrand Group collects and processes your personal data only when it is based on one of the following legal grounds:

                • Consent of the person concerned: Subject to having obtained your consent, the Gérard Bertrand Group is authorized to collect and process your personal data ;
                • Execution of the contractual relationship with the Gérard Bertrand Group: Your data are necessary for the execution of a contract to which you have subscribed or to which you wish to subscribe.

                On this contractual legal basis, any refusal to disclose your personal data will prevent the conclusion and performance of the contract;

                  • Fulfilling a legal obligation: Your data is necessary to fulfill a legal obligation such as the applicable accounting rules for customer account management ;
                  • Legitimate interest of the controller : The Gérard Bertrand Group may process your personal data in order to pursue its legitimate interest;
                  • The performance of a public service mission ;
                  • Safeguarding the vital interests of the person concerned.

                   

                      1. How long is personal data kept?

                  The Gérard Bertrand Group collects your personal data for the purposes relating to the performance of its contractual obligations. We keep this data in active databases, files or other types of documents that comply with the principles and good security practices around data retention for as long as you use our services.

                  The Gérard Bertrand Group only stores your data for the time necessary to pursue the purposes for which they are collected, to carry out the contractual relationship or in compliance with its legal obligations.

                  Once the time limit has been exceeded, the data will be archived, deleted or anonymized, thus respecting the retention periods defined by the legal authorities.

                  You will find below a summary table of the retention periods we implement for your personal data:

                   

                   

                   

                   

                   

                   

                  Purpose of the treatment

                  Shelf life

                  Reference text

                  Contract or agreement concluded in the context of a commercial relationship

                  5 years

                  Article L.110-4 of the French Commercial Code

                   

                  Bank documents (bank statement, cheque stub, etc.)

                  5 years

                  Article L.110-4 of the French Commercial Code

                  Contract concluded electronically from 120€.

                  10 years (from delivery/service)

                  Article L.134-2 of the Consumer Code

                  Commercial correspondence: Order form, delivery, reception form

                  10 years

                  Article L.123-22 of the French Commercial Code

                  Customer and/or supplier invoices

                  10 years (from the end of the financial year)

                  Article L.123-22 of the French Commercial Code

                  Management of orders, deliveries, invoicing and accounts receivable

                  10 years

                  Article L.123-22 of the French Commercial Code

                  Customer file management after a business relationship for prospective purposes

                  Customer data is kept for the duration of the business relationship. However, they may be kept for commercial prospecting purposes for a maximum period of 3 years from the end of the commercial relationship.

                  Simplified Standard No. 48

                  Creation and management of a file of prospects

                  3 years from the date of collection by the data controller or from the last contact by the prospect.

                  Simplified Standard No. 48

                  Newsletter management

                  Until unsubscribed by the person concerned

                  Article 6-5° of Law n°78-17 as amended

                  Keeping credit card numbers

                  Credit card data is deleted after payment has been made.

                  However, we may keep them in interim storage for evidentiary purposes in the event that the transaction is disputed. If necessary, the data will be kept for a maximum period of 13 months, extendable to 15 months in order to take into account the possible use of a deferred payment card.

                  Deliberation No. 03-034 of 19 June 2003 adopting a recommendation on the storage and use of bank card numbers in the distance selling sector.

                   

                  Article L.133-24 of the Monetary and Financial Code

                   

                      1. What rights do you have and how do you exercise them?

                  A person concerned by the processing of his or her personal data shall be granted rights :

                    • Right to information :

                    The Gérard Bertrand Group is obliged to send you a certain amount of information if you request it (e.g. identity of the data controller, purpose, etc.).

                    The Gérard Bertrand Group undertakes to transmit this information to you in a clear and precise manner.

                      • Right of access and communication of all data concerning her :

                      You can ask the Gérard Bertrand Group to have access to your data and to obtain a copy of them when they are processed.

                        • Right of rectification :

                        You can obtain from the Gérard Bertrand Group the rectification of your data when they are erroneous or inaccurate. The Gérard Bertrand Group may ask you to identify yourself to them when the request concerns so-called "sensitive" data.

                          • Right to forget

                          You can ask the Gérard Bertrand Group to delete all the data it holds about you, within the limit of the data it needs to fulfil its contractual or legal obligations.

                            • Right of opposition

                            You may object to treatment when you are placed in a particular situation. Proof is required apart from requests relating to commercial prospecting.

                              • Right to data portability

                              You can retrieve from the Gérard Bertrand Group all the data concerning you in a machine-readable and comprehensible format or ask the Gérard Bertrand Group to transmit them to another organisation.

                                • Right to Limitation of Treatment

                                You can ask the Gérard Bertrand Group to keep your data without using them. They are therefore frozen for a temporary period of time in cases where you exercise another right in parallel (e.g. to contest the accuracy of the data, to oppose the processing of its data, unlawfulness of the processing).

                                 

                                 

                                 

                                  • Right to lodge a complaint with the CNIL (French Data Protection Authority)

                                  If you consider that the group's data protection policy does not comply with European regulations or that your rights are not respected, you may at any time file a complaint with the CNIL.

                                    • Right to humanization (automated individual decisions) :

                                    If the Gérard Bertrand Group is required to make fully automated decisions concerning you, you have the possibility of requesting human intervention in the making of the said decision. This right is granted to you outside the contractual requirements or when you have not waived it in an informed, explicit and unambiguous manner.

                                        1. Who does the Gérard Bertrand Group share its data with?

                                    Under no circumstances does the Gérard Bertrand Group sell, exchange or rent your personal data to third parties.

                                    The personal data collected about you is used solely by our company. However, within the framework of our activity, the Gérard Bertrand Group may call upon subcontractors who may receive communication of your personal data. If this is the case, the Gérard Bertrand group ensures the compliance of all its subcontracting companies with the requirements set by the RGPD and by case law.

                                    We only share your information with service providers that are necessary for the provision of third party services and for the purposes described in this privacy policy.

                                    Our partner companies are :

                                      • Facebook;
                                      • Google;
                                      • Our providers of means of payment or payment security; 
                                      • Our delivery service providers and transporters ;
                                      • Our IT service providers ;
                                      • Our email marketing and operational solution providers;
                                      • Our service providers specialise in the collection and processing of customer feedback;
                                      • Our service provider specialized in the management of abandoned baskets;
                                      • Our service provider allows to record in video the navigation of the customers on the site in order to preserve the history of the anomalies and the bugs in case of complaint made by customers;
                                      • Our affiliate partners;
                                      • Our partners for programmatic advertising;
                                      • Our partners used for online virtual support ;
                                      • Our partners for re-targeting advertising;
                                      • Social networks;
                                      • Traffic and navigation analysis tools.

                                       

                                      Your personal data may be transferred to partners who may be located in countries that do not offer the same level of data protection as European Union countries (notably the United States). In this case, the Gérard Bertrand Group ensures that these transfers are governed by mechanisms offering appropriate guarantees.

                                      In addition, the Gérard Bertrand Group will not disclose your personal data to third parties unless :

                                        • You make the request or authorize the disclosure;
                                        • The Gérard Bertrand Group is compelled to do so by a governmental or regulatory authority in the event of a judicial requisition, subpoena or other similar governmental or judicial request, or to establish or defend a legal claim;
                                        • The said third party acts as an agent or partner of the Gérard Bertrand Group in the performance of the services.

                                         IV. cookies

                                        In order to improve your navigation on our site, cookies are deposited by the Gérard Bertrand Group on your computer, mobile or tablet. A "cookie" is used to record information relating to your computer's browsing on our site (the pages consulted, the date and time of consultation, etc.) which the Gérard Bertrand group will be able to read during your next visit but without being able to identify you directly. The cookies that we issue on our site allow :

                                          • Optimize the presentation of our site according to the display preferences of your terminal (display resolution, operating system used, etc.) during your visits, depending on the hardware and viewing or reading software on your terminal;
                                          • Allow the user to access reserved and personal areas on our site such as his personal account based on the information he provided when creating his account. The user has access through this means to personalised content that is reserved for him/her.
                                          • Memorize information related to a form you have filled out on our site (access to your account/preferences) ;
                                          • Implementing security measures, for example when the user is asked to log in after a certain period of time ;
                                          • Personalize our site and our offers and according to your preferences noted and/or declared including from your personal account and your needs;
                                          • Elaborate commercial statistics, analysis and marketing tools (including classification, score, etc.);
                                          • Determine which cookies you have authorized access to;
                                          • Analyze your behavior on our site in order to generate statistical data, to make advertising on our site more relevant.

                                           

                                           

                                           

                                          The cookies of our partners are the following:

                                            V.Our commitment to respect the integrity and confidentiality of your personal data

                                                1. The security of our hosting servers

                                            The hosting servers on which the Gérard Bertrand group processes and stores your data are exclusively located in the European Union and meet a level of security in accordance with the typology of the latter.

                                            In accordance with the General Regulations on Data Protection, an impact analysis has been carried out on sensitive processing operations in order to determine our ability to carry out the processing of these data in complete security.

                                                1. Measures implemented to meet our commitment

                                            Within the framework of its services, the Gérard Bertrand Group attaches the utmost importance to the security and integrity of its clients' personal data.

                                            Thus, and in accordance with the RGPD, the Gérard Bertrand Group undertakes to take all precautions to preserve the security of your data and in particular to protect them against any accidental or illicit destruction, accidental loss, alteration, distribution or unauthorized access, as well as against any other form of illicit processing or communication to unauthorized persons.

                                            In addition, to prevent unauthorized access and to ensure the accuracy and proper use of your data, the Gérard Bertrand Group has put in place appropriate digital, physical and managerial procedures to safeguard and preserve the data collected through its services.

                                            Even so, no one can consider himself completely immune from malevolence. This is why, in the event of a security breach presenting a high risk to the integrity or confidentiality of your data, the Gérard Bertrand Group undertakes to inform you within a reasonable period of time and to take all possible measures to neutralize the intrusion and minimize its impact.

                                            In the event that you suffer damage as a result of the exploitation of a security flaw by a third party, the Gérard Bertrand Group undertakes to provide you with assistance so that you can assert your rights.

                                            Any person exploiting a security flaw in our information system is exposed to penal sanctions and the Gérard Bertrand Group reserves the right to take any measure, including filing a complaint and/or taking legal action, in order to preserve the data, its rights and those of its beneficiaries and to limit the impact as much as possible.

                                            VI. Changes to our Privacy Policy

                                            The Gérard Bertrand Group reserves the right to modify and develop this privacy policy at any time, in particular in application of changes in the laws and regulations in force.

                                            If the Gérard Bertrand Group wishes to use personal data in a manner different from that stipulated in the privacy policy in force at the time of collection, these changes will be published in a new version of this privacy policy.

                                            Legal Notice


                                            PRESENTATION

                                            The website www.boutique.gerard-bertrand.com (hereinafter referred to as the "Site") is published by: HOSPITAL TOURISM COMPANY Legal
                                            form: Société en Nom Collectif
                                            Capital social : 410 000,00 € RCS : NARBONNE
                                            Code APE : 5510Z
                                            SIRET : 382 441 897 00016

                                            Intracommunity VAT number: FR03 382441897
                                            Legal name of the establishment: SOCIETE TOURISME HOSPITALET
                                            Trade name: STH
                                            Name of the legal representative: VAN DUIJN Michaël
                                            Address of the registered office:
                                            château l'hospitalet - route de Narbonne Plage
                                            11100 NARBONNE - France
                                            Contact Email : dpd@gerard-bertrand.com 


                                            INTELLECTUAL PROPERTY

                                            The Site and its components may contain confidential information or information protected by intellectual property legislation or any other applicable law. Unless otherwise indicated, the intellectual property rights to the Content are the exclusive property of STH. The user is prohibited from copying, modifying, creating a derivative work, assembling, decomposing, assigning, sub-licensing or transferring, in any way, any part of the content or the Site, except for personal use.


                                            RESPONSIBILITY

                                            STH makes every effort to ensure that the information published on the Site is accurate and up-to-date to the best of its ability. STH reserves the right to modify, at any time and without notice, the Content of the Site. However, STH cannot guarantee the accuracy, precision or exhaustiveness of the Content available on the Site and invites the user to contact STH directly.

                                             

                                            DESIGN

                                            Company name: Emergence Studio

                                            Head Office: 1B rue de la petite colline

                                            06250 Mougins

                                            Web : http://www.emergencestudio.com/

                                            Email: infos@emergence-studio.com


                                            DEVELOPMENT & HOSTING

                                            Company name: Shopify

                                            Head Office: 7 allée Albert Camus
                                            31700 Blagnac
                                            Hosting: Google Cloud Platform

                                            For information on the protection of your personal data, please consult our new Privacy Policy.